Shipping policy
Shipping Policy
Order processing Full payment must be received before shipment. Orders are prepared and shipped from Quebec, Canada.
Carriers We use GLS, Purolator, UPS and other carriers depending on the destination, format and weight of the package.
Free shipping
- Quebec and Ontario (standard regions): free shipping on orders of $90 CAD and over (before taxes)
- Other provinces: you benefit from our negotiated rates with carriers
Estimated delivery times
- Canada (standard regions): 4 to 6 business days
- Canada (remote regions as defined by Canada Post): up to 10 business days
- United States: 7 to 14 business days
Express shipping — Quebec and Ontario An express shipping option is available in 1 to 3 business days for an additional fee of $15 CAD. This option is only available for standard Quebec and Ontario regions.
Delivery delays Delays are estimates only. Carriers do not provide refunds or compensation for delays.
Missed delivery If you are absent, the carrier may leave a delivery notice or leave the package at the door at their discretion.
Destinations served Canada and United States. International shipping available on request.
